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The sole reason we exist is for you ~ the friend, the family member, the patient, the referring physician, or the community agency. When we are invited into the lives of those who need help and direction we promise the following:
- We are there to serve. Please tell us what you need.
- Hospice care is what we do best ~ it's all we do.
- Response to a referral or a request for more information is immediate. Realizing a call to us is a call for help, we can begin our service within hours if needed.
- The primary physician continues to orchestrate the patient's care, while the hospice physician lends medical support when requested.
- Every phone call will be greeted by a Hospice Family Care employee, never an answering service or machine.
- The patient and family are active participants in the plan that is created and the care we provide.
- When home is an alternate site (i.e./ assisted living, long term care, group home or another facility) a strong relationship is developed with their management and staff to ensure quality communication.
- When hospice care is not available through medical insurance plans, no individual will be denied our care solely on their inability to pay.
- Patients and their families are never billed for any of our services.
- The provision of our care does not cease when the physician feels that a more intense form of palliation is indicated (i.e./ radiation, chemotherapy, medication modalities, etc)
- Follow-up for counseling / spiritual guidance for 1(one) year after death.